From sign-up to first spin
How to open an account, install the web app, get help and keep play inside limits. With a plain look at the licence.
Seven steps to an account
One account each. A second one under the same name, device or payment method is closed without notice.
Open the official site and tap Register.
Enter an email address and choose a password.
Add your name, birth date and address.
Tick 18+ and the terms of use.
Switch the welcome bonus on in your profile, before the first deposit.
Open the cashier, pick a method and put in €20 or more.
Finish verification before the first withdrawal.
Password gone? The login page has a reset link; it is mailed to your registered address, the same one self-exclusion and closure requests must come from.
The papers
Three documents. The names must match everywhere.
| Document | What counts | Watch for |
|---|---|---|
| Photo ID | Government-issued, both sides where it has two | Legible, not expired |
| Selfie | You, holding that ID | Face and document both clear |
| Proof of address | Bank statement or utility bill under three months old | Name and address match the account |
Verification is required before every withdrawal and belongs to the checks against money laundering. Finish it early and your first withdrawal does not wait for it.
Put it on your phone
Lucky Boom runs as a progressive web app: no store, just your browser and a home-screen icon.
iOS
- Start in Safari, in a normal tab.
- Open the share menu.
- Scroll to “Add to Home Screen”.
- Tap it, then “Add” at the top right.
Android
- Open the site in Chrome.
- Accept the install banner or open the three-dot menu.
- Pick “Add to Home screen” and approve.
Private and incognito tabs cannot install the app.
If it will not install
| Problem | Fix |
|---|---|
| No “Add to Home Screen” option | Switch to Safari on iPhone or Chrome on Android. |
| The install does not start | Close the private window and reopen the site in a normal one. |
| The icon is missing | Run through the steps again and approve the prompt. |
Who to ask
Chat is always on. The rest suits slower or more formal matters.
| Question | Best channel |
|---|---|
| A quick question on a bonus or withdrawal | Live chat |
| Self-exclusion or closing the account | Email from your registered address |
| Matching VIP status from elsewhere | Live chat or email, screenshot attached |
| Personal help as a VIP | The VIP channel |
The licence, plainly
Anyone who plays should know who is behind the casino and under which rules.
Offshore does not mean national. Whether online gambling is lawful where you live is yours to confirm before you register.
A safety check
Limits are part of the service. These are the tools the site names, plus a self-test of ours.
Do I play longer or for more than I planned?
Do I try to win losses back?
Do I borrow to play?
Do I hide my gambling from people close to me?
Do I get restless when I cannot play?
Do I play to escape problems or a low mood?
Do I argue about money or time because of it?
Do I neglect work, study or family?
Several yeses mean it is time for a break and a conversation. Cooling-off (seven days) and self-exclusion (live within 24 hours, at least six months) are arranged with support from your registered email.
Setting a play budget
| Item | Example per month |
|---|---|
| Net income | €2,400 |
| Fixed costs and savings | €2,050 |
| Free to spend | €350 |
| Play budget (say 10% of that) | €35 |
Example figures only; yours will differ.
Keep going
One subject per guide. The other five are below.
Money in, money out, limits solved, papers and delays. →
Quick answers
How do I register?
Open the official site, tap Register, add email, password and personal details, confirm you are 18+ and accept the terms.
Can I have two accounts?
No. One per person; duplicates under the same name, device or payment method are closed without notice.
Is there an app to install from a store?
No. You install Lucky Boom from the browser as a web app, on iOS and on Android.
How can I close the account or lock myself out?
Write from your registered email. Self-exclusion is live within 24 hours and lasts at least six months.
Is Lucky Boom safe?
It uses SSL and full verification before withdrawals, under an offshore licence from the Anjouan Offshore Financial Authority. Check the rules where you live.
How do I reach support?
Live chat on any page, or support@lucky-boomm.nl.
Who can I talk to outside the casino?
gamcare.org.uk, gamblingtherapy.org, gamblersanonymous.org and begambleaware.org.
Ready when you are
Switch the bonus you want on in your profile first, pay in second. Whatever your own account shows is what counts.
Open an account18+ Gambling can become addictive. Play responsibly. begambleaware.org
Disclosure: we may earn a commission when you sign up through our links; it does not change what is on the slides. Bonus terms can change, so check the current terms with the casino. Figures as of August 2026.
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